Write to us
- One email with your order number
- Tell us what happened, in one line if you like
If taste or mixability is not for you in your first seven days, contact us and we will add ₹500 SWATVA credit to your account. You keep the pouch. If your order arrives damaged, incorrect or incomplete, choose a replacement or refund.

In short: if the taste or mixability of your first SWATVA pouch is not for you within seven days of delivery, email us your order number and a photo of the pouch. We add ₹500 SWATVA credit to your account and you keep the pouch. The First 7 Promise runs once per person.
Separately, an unopened pouch can be returned within 14 days of delivery for a full refund with a prepaid label, a damaged, incorrect or incomplete order is replaced or refunded, and an order cancelled before it ships is refunded in full. We reply within five working days. The full terms are in the refund policy.
The First 7 Promise begins when your first pouch arrives. It is clear before you buy and simple to use if you need it.
Pre-order free